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Customer Service

SHIPPING

All packaging and carton quantities are approximate. They are subject to change without notice. Packaging will vary according to quantities ordered. Please visit our website for shipping quotes and current packaging information. Web shipping quotes apply only to decorated goods. Please contact your rep for quotes on blank goods. Due to the volume of orders shipped daily, adjustments to ship methods MUST be received 2 days before scheduled ship date or changes cannot be guaranteed. Shipping methods on orders SHIPPING EARLY will not be adjusted to meet in hands date.

POWER BANKS: Due to modifications to the IATA Dangerous Goods Regulations and the corresponding change to the UN Classification for power banks MCL can only offer air shipment via UN 3480 Packing instruction 965 Section 1B(Cargo Aircraft Only). These shipments are subject to higher freight rates and an additional $49.00(X) per carton processing fee.

PRODUCTS REGULATED AS OVER-THE-COUNTER (OTC) DRUGS OR COSMETICS: Those products that fall into this category are not eligible for shipment to any foreign country due to the wide range of regulations around the world. Many nations have their own requirements for facility registration, product listing and labeling of this category. Examples of OTC Drug products: Hand Sanitizer (see separate note regarding shipping classification), Sunscreen, and Lip Balm with SPF. Examples of Cosmetics: Lip Moisturizer, Lip Gloss, Shampoo, etc.

SANITIZERS: Alcohol based hand sanitizers are considered hazardous materials due to their flammability, and as such are subject to the regulations of the US Department of Transportation (domestic ground and air shipments) and International Air Transportation Association (IATA - international air shipments), with the US DoT regulations located in Title 49 of the Code of Federal Regulations. Air shipments of these items will be subject to a processing fee of $49.00(X) per carton, as each carton must be declared, labeled, and shipped separately. Ground shipments do not require special declarations and can ship multiple packages in one shipment, and thus will not be subject to any additional processing fees; however, shipments to Alaska and Hawaii can only be shipped via air, as ground shipments still have to board a plane to reach their final destination. Due to variations in hazardous material regulations around the globe, MCL does not ship alcohol based sanitizers internationally; MCL will ship to a domestic location, at which point it becomes the responsibility of our distributors and their clients to determine if the destination country will accept these shipments and to make the international shipment.

SHIPMENTS

Orders shipped to more than one destination are subject to a charge of $10.00(G) for each additional destination.

MUGS

To ensure safe delivery for ceramic mugs and drinkware a Protective-Pack box will be used. Our Protective-Pack cartons are approved by UPS and Federal Express. Special rates have been negotiated with each carrier for this program. In the event that you decline the use of our Protective-Pack box or specify a carrier other than UPS or Federal Express, it is understood that MCL WILL NOT BE LIABLE FOR ANY BREAKAGE CLAIMS. Pricing for each Protective-Pack box is $6.25(G).

TRUCK SHIPMENTS

Must be marked on purchase order INSIDE DELIVERY.

HANDLING CHARGES OF $3 PER CARTON WILL APPLY TO ALL ORDERS.

Any claims concerning delayed merchandise must be made directly to the carrier. MCL’s responsibility ceases once the merchandise is delivered to the carrier.

Please note: Tracking and/or delivery confirmation cannot be provided for USPS shipments. USPS cannot be used for international shipments or items with lithium batteries.

EXPORT PAPERS AND SPECIAL PACKAGING

All orders for export requiring specific certified documentation will be billed at the rate of $100.00(G) per set of papers. When special packaging is specified, an additional charge will be levied. Please identify your customs broker.

C.O.D. SHIPMENT: Not Available.

PLEASE NOTE

Our primary carrier is UPS, and as such, they are the last truck to depart our facility each evening. If you request a different shipping method and your order cannot make their cut-off time, we will ship UPS and invoice for shipping. If no carrier is specified on your order, UPS Ground will be used.

DOMESTIC SHIPMENTS

Return Charges will be assessed to the Customer together with the original Charges, unless the Shipment was undeliverable due to the fault of HPP. Customer will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of an undeliverable Shipment.

INTERNATIONAL SHIPMENTS

Return Charges will be assessed to the Customer together with the original Charges, unless the Shipment was undeliverable due to the fault of HPP. Customer will be liable for any and all costs, charges, duties, taxes and fees incurred in returning, storing or disposing of an undeliverable Shipment, if applicable.

HOT WEATHER SHIPPING

Between the months of April-September we recommend Chocolate and heat sensitive items be shipped in an insulated carton with cold packs. This adds $14 (v) per carton. We will determine how many insulated cartons will be needed for each order and let you know on the invoice. Factory is not responsible for shipping costs. We can ship Ground to any location within two days shipping from Bellmawr, NJ 08031. Any other location will require 2-Day air shipment via FedEx or UPS to ensure that no melting occurs. Chocolate and nuts should be stored in a cool dry place.

Returns & Replacements

Factory authorization number must be obtained in writing prior to return of merchandise for any reason, or our Receiving Department will not accept return shipment. Returns must be shipped within 15 days of purchase. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For third parties, it is the decorator’s responsibility to verify receipt of correct product. Blank returns will have a 20% restocking fee or $20.00, whichever is greater.

Payment, Pricing & Promotions

Pricing in this catalog is subject to change without notice. Please visit our website for our most current pricing. Invoices will reflect current website pricing and will not be adjusted to reflect any previously offered pricing. Pricing obtained from third-party website should be verified against our website prior to order submission.

Account Dashboard

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